Quality at every step of distribution
How we look after the medicines we supply — from the supplier to your shelf.
Product quality
Medicines must reach patients genuine, intact and within their shelf life. Our processes are built around that principle.
- Supplier and manufacturer information. We record the supplier for every purchase and identify products by generic name, strength and dosage form.
- Product traceability. Our inventory system supports recording lot (batch) numbers and expiry dates for received stock.
- Storage and handling. Products are stored according to the conditions on their labelling and rotated so that earlier-expiring stock leaves first.
- Order checking. Orders are checked against the request before dispatch.
Pharmaceutical distribution standards
We aim to work in line with the principles of Good Distribution Practice (GDP) for medicinal products.
Premises & storage
Clean, organised storage with conditions appropriate to each product.
Records & traceability
Purchases, stock movements and sales are recorded in our business system.
Quality processes
Receiving checks, expiry monitoring and handling of returns and complaints.
Licences & registrations
Licence and registration details are available to customers on request. Contact us.
Product quality concerns
If you have a concern about a product you received from us — packaging, labelling, appearance or expiry — please contact us with the product name, batch number and invoice reference. We will investigate and respond.
Contact our team